NDIS Registered Provider
Support that
moves with
the person.
A practical provider partner for Support Coordinators across Canberra and the ACT.
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Let’s talk about your participant
A responsive provider partner for Canberra & the ACT.
Contact Iris Life Care to discuss suitability, vacancies, complex support needs or a new referral.
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Unit 7, 13–19 Botany Street, Phillip ACT 2606
Personalised • Flexible • Professional • Easy to access
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Welcome
Personalised. Flexible. Professional.
Iris Life Care works with participants, families and support networks to build supports around individual needs, goals, risks and preferred routines.
60+community participants currently supported
8Supported Independent Living homes
3participants receiving high-intensity support
2participants requiring manual-handling support
For Support Coordinators: talk to us about participant fit, staffing ratios, complex support needs, transitions, vacancies and service commencement.
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What we provide
Flexible support across different stages of a participant’s journey.
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Supported Independent Living24/7 support with individualised staffing and daily-living assistance.
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Community AccessGoal-focused participation, routines, appointments and social connection.
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Home Nursing & Disability SupportSkilled support matched to the participant’s clinical and functional needs.
🌿
STA / RespiteFlexible short-term support for participants and carers.
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Rapid Hospital Discharge / MTAPlanned transitions from hospital into safe, stable supports.
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Complex CareCoordinated supports in partnership with the participant’s broader care team.
Also available: high-level personal activities, community re-entry, transport solutions, mentorship and tailored support planning.
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Supported Independent Living
More than a house — the right support environment.
With 8 SIL homes, Iris can work with Support Coordinators to consider compatibility, staffing, routines, accessibility, risk and participant goals before a move.
- ✓Individualised staffing ratios and support arrangements
- ✓Daily living, medication support and community participation
- ✓Structured onboarding and transition planning
- ✓Regular review with participants and key stakeholders
We aim to build stable supports by matching the environment, people and skills to the participant — not simply filling a vacancy.
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Complex & high-intensity support
Capability for participants who need more.
Iris is currently supporting 3 participants with high-intensity needs and 2 participants requiring manual-handling support.
- ✓Staffing matched to individual support needs and required competencies
- ✓Manual-handling support aligned to current plans and safe-work procedures
- ✓Medication support, personal care and structured daily routines
- ✓Collaboration with allied health, clinical teams and behaviour support practitioners
For every complex referral, we review the participant’s plans, risks, staffing requirements and training needs before confirming service suitability.
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Transitions & commencement
A clear pathway from referral to support.
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Initial consultationUnderstand the participant, goals, risks, preferences, current supports and urgency.
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Staffing solutionIdentify appropriate ratios, skills, availability and participant-worker fit.
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Workforce matching & trainingAllocate suitable staff and complete participant-specific competency requirements.
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Tailored support planningAlign support delivery with risk, goals, routines and stakeholder guidance.
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Service implementationCoordinate a smooth start or transition with continuity wherever possible.
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Continuous improvementReview, gather feedback and adjust support as needs evolve.
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Hospital discharge & community transition
When the next step needs to be safe, practical and coordinated.
Iris provides rapid hospital discharge / MTA support and can work with stakeholders to establish suitable staffing and support arrangements for the participant’s next environment.
- ✓Information gathering before commencement
- ✓Risk and support-plan review
- ✓Coordination with hospital, family, guardian and allied-health teams
- ✓Continuity-focused transition into community supports
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Working with Support Coordinators
Responsive communication. Clear expectations. Shared outcomes.
“The team has been excellent in providing tailored support for my participants… Their communication is clear, and they truly make a difference.” — Support Coordinator testimonial published on Iris Life Care website
- ✓Prompt discussion of participant suitability and capacity
- ✓Collaborative planning with families, guardians and treating teams
- ✓Regular service reviews and feedback loops
- ✓Support arrangements that can adjust as participant needs change
Need to discuss a participant before sending a formal referral? Contact Iris for an initial suitability conversation.
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Referral conversation
Who should you speak to us about?
- ✓Participants seeking SIL or a more suitable living-support arrangement
- ✓Participants needing community access or regular in-home support
- ✓Participants transitioning from hospital, temporary accommodation or other services
- ✓Participants with higher support needs requiring carefully matched staffing
- ✓Participants requiring manual handling, personal care or structured support routines
- ✓Participants whose current arrangements need review, stabilisation or a fresh approach
Send us the essentials
Participant goals • location • requested supports • preferred commencement date • staffing ratio • key risks • relevant plans • mobility/manual handling needs • clinical or behaviour support requirements
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